Refund & Returns Policy
Last updated: July 5, 2026
We want you to love your Stepace gear. If something isn’t right, here’s how returns, exchanges, and refunds work.
Returns
Unworn, unwashed apparel with original tags may be returned within 14 days of delivery. Items must be in original condition.
Non-returnable items
- Final-sale or clearance items;
- Worn, washed, or damaged items (unless faulty on arrival);
- Gift cards and memberships.
Exchanges
Need a different size? Start a return for the original item and place a new order, or contact us and we’ll help arrange an exchange while stock lasts.
How to start a return
Email stepaceusa@gmail.com with your order number and the item(s) you’d like to return, and we’ll send instructions.
Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges and any card-processing surcharge are non-refundable unless the item was faulty or we made an error.
Damaged or wrong items
If your order arrives damaged or incorrect, contact us within 7 days of delivery and we’ll make it right at no cost to you.
Events & memberships
Event tickets and race registrations are handled by our event partners and are generally non-refundable. HighRoller memberships are non-refundable once activated, except where required by law.
Contact
stepaceusa@gmail.com — Stepace Wellness, Inc., Atlanta, GA.